1. Scope of this Policy
2. Personal Data
3. Intended use of Personal Data
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. In these situations, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site or to conduct business with us and for us to respond to your query.
We may collect and use Personal Data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, to contact you with information about updates to our website or other marketing information or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Data from you.
4. Storage of Personal Data
Panalpina generally stores the personal data collected for 10 years after the last processing operation in order to comply with statutory accounting requirements. We store other data as long as is necessary for the execution of the contract and to safeguard our rights. We reserve the right to apply longer statutory and operational storage requirements and reasons.
Personal data collected for marketing activities is generally deleted as soon as the purpose of the activity has been met.
Furthermore, Personal Data may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any legitimate requests filed by authorities.
5. Non-disclosure of Personal Data
Furthermore, Personal Data may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any legitimate requests filed by authorities including regulatory bodies of stock exchanges.
6. Right of access, correction and objection
According to applicable data protection laws, you have the right to object to the processing of your Personal Data if such processing is not reasonably required for the execution of a contract or a legitimate business purpose as described in this policy. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. If you wish to contact us regarding our use of your Personal Data or object to the processing of your Personal Data, please email us at firstname.lastname@example.org. If you contact us, please note the specific information you would like us to correct, update or delete plus a proper identification of you. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.
If, due to your objection, Panalpina is no longer able to perform the services contractually agreed with you, the objection is deemed a breach of contract by you and Panalpina has the right to terminate its contract with you without notice.
7. Security and confidentiality
To ensure the security and confidentiality of Personal Data that we collect, Panalpina has established appropriate technical and organizational security measures and we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
However, you acknowledge that any information sent via the Internet is not secure. This data can be accessed by unauthorized third parties, potentially leading to disclosures, changes in content or technical failure. Panalpina is not responsible or liable for the security of your data whilst in transit via the Internet to us. Please use other means of communication if you think this is necessary for security reasons.
8. Data transfer abroad
Panalpina is a global group of companies and has databases in different countries, some of which are operated by the local Panalpina Group Company, and some of which are operated by third parties on behalf of the local Panalpina Group Company. These third parties may be located in Switzerland or abroad, also in countries where legislation does not guarantee appropriate levels of data protection. However, we are committed to take all necessary measures to comply with all local and worldwide privacy laws, including the Swiss Code on Data Protection, the General Data Protection Regulation of the European Union and the United States Department of Commerce Privacy Shield frameworks. In the case of the transfer of data to countries without appropriate levels data protection, Panalpina ensures that the respective protection of Personal Data is assured by signing data processing agreements, e.g. based on standard contractual clauses of the EU.
9. “Cookies” and Log Files
An internetworking protocol address (“IP address“) is a 32-binary digit number automatically assigned to your computer on connecting to the Internet that identifies each sender or receiver of information. We may use IP addresses to analyze trends, administer the site, track user’s movements, and gather broad demographic information for aggregate use. We store log files of these IP addresses for administrative, security and statistical purposes. However, those addresses are not linked to Personal Data.
10. Links to other sites
11. How to contact Panalpina X
Panalpina World Transport (Holding) Ltd
Data Protection Responsible